DELIVERY TIMES

Mondial Relay: the typical delivery time for an order within mainland France is 5 to 8 business days. Orders are not processed on weekends or public holidays. Delivery is available to relay points in mainland France only.

Home Delivery Colissimo/Colis Privé: the typical delivery time for an order within mainland France is 5 to 6 business days. Orders are not processed on weekends or public holidays.

Home Delivery Colissimo/Colis Privé with signature: the typical delivery time for an order within mainland France is 5 to 6 business days. Orders are not processed on weekends or public holidays.

Chronopost home delivery: for express 24-hour delivery within mainland France if the order is placed before 7:45 AM the day before the desired delivery date. This service is not available for Corsica.


RATES

Mondial Relay: €5.90 (free for purchases over €49)

Colissimo/Vente Privé home delivery: €6.90 (free for purchases over €49)

Colissimo/Vente Privé home delivery with signature: €7.90 (€1 for purchases over €49)

Chronopost home delivery: €14

Delivery is free for purchases over €49 (home delivery by Colissimo or Colis Privé and via Mondial Relay).

 

IN WHICH COUNTRIES DO WE DELIVER?

Below is the list of countries where we can deliver: South Africa, Andorra, Australia, Bahamas, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Cape Verde, Fiji, France, Greenland, Guadeloupe, Guernsey, Guyana, Isle of Man, Faroe Islands, British Virgin Islands, Ireland, Iceland, Israel, Jersey, Liechtenstein, Luxembourg, Madagascar, Malta, Martinique, Mayotte, Monaco, Mongolia, Montenegro, Nepal, Norway, New Zealand, Poland, Dominican Republic, United Kingdom, Saint Martin, Saint Barthélemy, Saint Pierre and Miquelon, Seychelles, Singapore, Sri Lanka.

 

DO I WANT TO CANCEL MY ORDER?

Upon receipt of your order placed on www.novexpert-lab.com, you have a legal period of 14 business days (excluding weekends and public holidays) to return, at your own expense, the item(s) you wish to be refunded. Products must be kept in their original, unopened packaging. For more information, please consult our Terms and Conditions.

DO I WANT TO MAKE A RETURN?

1) Submit a return request explaining your reason simply by contacting Gaëlle at contact@novexpert-lab.com. You will receive a return label by email, along with a barcode allowing you to drop off the package free of charge at a relay point or post office.

2) Place the product(s) in a shipping box.

3) Drop off your package at the nearest relay point or post office and present the barcode received by email.

Today we know it.

Beautiful skin is above all healthy skin.

Creating a new way of doing beauty is a necessity. For 15 years, Novexpert has been committed to demanding cosmetics based on science and facts. These are researchers fascinated by science, passionate about skin and health.

And here is what we do.
Explain, share, and teach: how the body works, how the skin works.
Formulate without compromise: products 100% natural origin and highly concentrated active ingredients.
Test, study, adjust, for clinically proven effective care.
Support, provide what a serum, a dietary supplement, or a treatment lacks: nutrition, sleep, advice, and daily recommendations.
Create a new kind of care to take care of your skin.

Novexpert, Knowledge engages us.
Push open the doors of the Laboratory

Find us on @novexpert_lab