Are there essential oils in Novexpert products?

Novexpert has excluded essential oils from its formulation charter. Although they are natural compounds, they are highly allergenic. They can bring together 200 to 600 different molecules! Only one of them can cause an allergy (statistical law).

The use of essential oils is therefore not compatible with all skin types, particularly sensitive skin, nor does it have hypoallergenic products.

In addition, Novexpert products may not be compatible with pregnant and breastfeeding women. The majority of essential oils are potentially neurotoxic and can cause abortion. In fact, they have the ability to penetrate the layers of the skin into the bloodstream. They therefore reach the baby.

In addition, essential oils which have an action on the hormonal system (called hormone-like) should also be avoided. They are therefore considered an Endocrine Disruptor.

Can I go out in the sun with the vitamin C booster?

Yes, the Vitamin C Booster can be applied every day, before, during or after sun exposure.

Thanks to our stabilized vitamin C complex, it is protected from destruction in particular by light and heat. The pH of the Booster being close to that of the skin, it is therefore compatible with all skin types, even sensitive skin.

The vitamin C booster is: non-photoallergic, non-phototoxic and non-photosensitive.

Can I use Novexpert products on my children?

Yes, Novexpert products are 100% hypoallergenic and 0% allergens.

They are specially formulated to minimize the risk of allergies. The products are rigorously tested, certified, designed and controlled by specialized doctors.

I am vegan, can I use Novexpert products?

Yes, all Novexpert products are Vegan compatible.

Why? Because we support this cause and believe in plant-based beauty.

Gandhi said: "The greatness of a nation can be judged by the way its animals are treated." This is why we offer you products of 100% natural origin for more beautiful and greater beauty.

I am a man, can I use Novexpert products?

All Novexpert products can be used equally by men and women. They do not contain any phytohormones.

I am pregnant, can I use Novexpert products?

All Novexpert products are suitable for pregnant women for 5 reasons:

Novexpert formulas do not contain Vitamin A pure. Novexpert formulas contain biodegradable ingredients and are therefore not retained in the umbilical cord. Novexpert formulas do not contain endocrine disruptors (= natural or chemical hormone that can affect the baby's development, suspected but not proven) such as soy isoflavones, parabens and some other preservatives such as triclosan or chemical sunscreens...The last reason is that the skin of pregnant women is more sensitive, the mention "Hypoallergenic " is therefore a plus for them.

How long do Novexpert products last before opening? After opening?

Before opening, Novexpert products can be kept for 3 years.

After opening, Novexpert products can be used for 6 months.

Are Novexpert products tested on animals?

No, no Novexpert product is tested on animals. Animal testing of cosmetic products is also prohibited by European Regulation 1223/2009.

Are Novexpert products certified organic?

Most Novexpert products are certified organic.

Those which are not are either Ecocert Ecological Cosmetics certified (products released before 2017) or Cosmos Natural (after 2017).

What is the origin of the ingredients present in Novexpert products?

Novexpert formulas are 100% of natural origin.

Which is not an easy task
in terms of formulation… but it is our daily challenge:
formulate effective products with the help of doctors, while being 100%
of natural origin. And it’s possible, the proof!

Where are Novexpert products made?

Novexpert products are 100% Made In France.

They are designed, manufactured, assembled and packaged in France.

Do you know the Chevreuse Valley? Located a few kilometers southwest of Paris, the Chevreuse Valley Regional Natural Park is a peaceful, wooded valley, between town and countryside. It is an ideal place to get away from your urban lifestyle, discover authentic landscapes and get a breath of fresh air. It is in this idyllic setting that we wanted to set down our bags to imagine and create Novexpert products. It is, more precisely, in Gometz-la-Ville that we have found refuge for 10 years already.

Are your containers recyclable ?

All our bottles are made from from recycled plastic and are recyclable (to be thrown entirely in the yellow bin).

You can find all our sorting instructions on the packaging boxes. each product.


What are the delivery times?

Parcel Privé delivery in 3 working days in mainland France.

Mondial Relay delivery in 4 days worked in mainland France.

Chronopost Express guarantees delivery before 1 p.m. the next day, for any order placed from Monday to Thursday before 12 p.m. and delivery on Saturday before 1 p.m., for all orders placed on Friday before 12 p.m.

What are the prices and delivery methods available?

Parcel Privé €6

Mondial Relay €5

Chronopost €14

Delivery is free from
€49 of purchase!


How do I track my order?

As soon as the order is
validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find the tracking number
of the
chosen carrier. You can also find the package tracking number by logging into your customer account. Simply click on “track my package”, the link will redirect you to the carrier’s website.

Can I modify my order?

Unfortunately, once your order has been validated, it is impossible for us to add or remove one or more products from your order.

Can I change the delivery address?

If you have entered the wrong delivery address
, we may still be able to change it.
It all depends on the processing time by the warehouse. If it has already been supported, we will not be able to modify it anymore. If not, we can update it! Do not hesitate to contact us by email contact@novexpert-lab.com or by telephone on 01 60 12 77 44 to give us your new address.

Can I cancel my order?

It all depends on its processing by the warehouse. If it has already been supported, we cannot change it anymore. Otherwise, we can update it.
Do not hesitate to contact us by email at contact@novexpert-lab.com or by telephone at 01 60 12 77 44 to inform us quickly.


Can I be reimbursed for a product ordered and used?

No, we do not have a “satisfied or refunded” policy. We only reimburse products that are in their original packaging, respecting a maximum period of 14 days after purchase (legal withdrawal period). For more details, refer to article
11 of our General Terms and Conditions.

My package cannot be found, can I request a refund?

If you cannot find your package following its delivery, we invite you to check with those around you (neighbors, caretaker) and your post office.

As delivery is often contactless, directly to the letterbox, the delivery person will drop off your package without having contacted you.


If you find yourself in this case, contact our customer service at who will find a solution.

I returned products, how will I get a refund?

If you have returned products or refused receipt of your package, a refund is possible if you respect the return conditions (see Article 11 – Right of withdrawal of the General Terms and Conditions). You will then be reimbursed upon receipt of the intact products, via the same payment method used during your purchase.

I received damaged products, what should I do?

We invite you to contact our customer service at contact@novexpert-lab.com by sending them a photo of your damaged products
. If the package in which you received your products was also in poor condition, do not hesitate to take a photo of it as well (this is important to us!).


How to create a NOVEXPERT account?

Click on the little silhouette at the top right, then click on “Don’t have an account?” ".
Creating a Novexpert account allows you to access your order history, package tracking links as well as your personal information
and your loyalty points.

I lost my password, how do I recover it?

When you log in, click on “forgot your password? », you will receive within minutes an email which will allow you to redefine your new password. Remember to check your spam.

If nothing happens, we invite you to contact our customer service at contact@novexpert-lab.com.

How do I recover my invoice?

It was sent to you as an
attachment to your order confirmation email but also available in your customer area if you have activated an account. If necessary contact us on contact@novexpert-lab.com.


To transform my points into a promo code?

To do this, you must
connect to your account in the dedicated area. Once logged in, click on “Loyalty Program”
on the left. Then click on “get my gifts” based on the desired

Once the offer is validated, a discount code will appear. All you have to do is copy it and paste it into the “promo code” box before paying for your order.

Don’t forget to check that the code has been taken into account before confirming your order.

I forgot to enter my promo code before confirming my order?

Unfortunately, we cannot
apply the promo code once your order has been paid, but you can use it the next time you visit our site.

Today we know it.

Beautiful skin is, above all,
healthy skin.

Creating another way of achieving beauty is a necessity. For 15 years, Novexpert has been committed to demanding cosmetics based on science and facts. They are researchers fascinated by science, passionate about skin and health.

And here is what we do.
Explain, transmit and learn: how the body works, how the skin works.
Formulate, without compromising: 100% healthy products, because they are 100% of natural origin, highly concentrated active ingredients.
Test, study, adjust, for treatments with clinically proven effectiveness.
Support, provide what is missing in a serum, a food supplement or a treatment: nutrition, sleep, daily advice and recommendations.
Create a new type of treatment to take care of your skin.

Novexpert, Knowledge engages us.

Articles and Research


You hold the key to slowing down skin aging.

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A probiotic cream is good for the skin microbiota, right?

Cosmetic active ingredients and the sun: FRIENDS or ENEMIES?

Why is Peeling now?

Collagen 17: the secret to your skin's youthfulness finally revealed.

A 100% natural or 95% natural face cream is the same, right?

In France, do we still test on animals?