*An additional 10% discount from 55€ of purchase is granted to all people who have already placed at least one order on the Novexpert-lab.com website with the code BONUSFID10. To benefit from the additional -10% you must log in to your account. Web exclusive. While stocks last.
Novexpert has excluded essential oils from its formulation charter. Although they are natural compounds, they are highly allergenic. They can bring together 200 to 600 different molecules! Only one of them can cause an allergy (statistical law).
The use of essential oils therefore does not allow it to be compatible with all skin types, particularly sensitive skin, nor to have hypoallergenic products.
In addition, Novexpert products may not be compatible with pregnant and breastfeeding women. The majority of essential oils are potentially neurotoxic and can cause abortion. In fact, they have the ability to penetrate the layers of the skin into the bloodstream. They therefore reach the baby.
Furthermore, essential oils which have an action on the hormonal system (called hormone-like) should also be avoided. They are therefore considered an Endocrine Disruptor.
Yes, the Vitamin C Booster can be applied every day, before, during or after sun exposure.
Thanks to our stabilized vitamin C complex, it is protected from destruction, particularly by light and heat. The pH of the Booster being close to that of the skin, it is therefore compatible with all skin types, even sensitive skin.
The vitamin C booster is: non-photoallergic, non-phototoxic and non-photosensitive.
Yes, Novexpert products are 100% hypoallergenic and 0% allergens.
They are specially formulated to minimize the risk of allergies. The products are rigorously tested, certified, designed and controlled by specialized doctors.
Yes, all Novexpert products are Vegan compatible.
For what ? Because we support this cause and believe in plant-based beauty.
Gandhi said: "The greatness of a nation can be judged by the way its animals are treated." This is why we offer you products of 100% natural origin for more beautiful and greater beauty.
All Novexpert products can be used equally by men and women. They do not contain any phytohormones.
All Novexpert products are suitable for pregnant women for 5 reasons:
Novexpert formulas do not contain pure Vitamin A. Novexpert formulas contain biodegradable ingredients and are therefore not retained in the umbilical cord. Novexpert formulas do not contain endocrine disruptors (= natural or chemical hormone that can affect the baby's development, suspected but not proven) such as soy isoflavones, parabens and some other preservatives such as triclosan or chemical sunscreens. .The last reason is that pregnant women's skin is more sensitive, so the “ Hypoallergenic ” label is a plus for them.
Before opening, Novexpert products can be kept for 3 years.
After opening, Novexpert products can be used for 6 months.
No, no Novexpert product is tested on animals. Animal testing of cosmetic products is also prohibited by European Regulation 1223/2009.
Most Novexpert products are certified organic.
Those that are not are either Ecocert Ecological Cosmetics certified (products released before 2017) or Cosmos Natural (after 2017).
Novexpert formulas are 100% of natural origin.
Which is no mean feat
matter in terms of formulation… but it is our daily challenge:
formulate effective products with the help of doctors, while being 100%
of natural origin. And it’s possible, the proof!
Novexpert products are 100% Made In France.
They are designed, manufactured, assembled and packaged in France.
Do you know the Chevreuse Valley? Located a few kilometers southwest of Paris, the Chevreuse Valley Regional Natural Park is a peaceful, wooded valley, between town and countryside. It is an ideal place to get out of your urban lifestyle, discover authentic landscapes and get a breath of fresh air. It is in this idyllic setting that we wanted to set down our bags to imagine and create Novexpert products. It is, more precisely, in Gometz-la-Ville that we have found refuge for 10 years already.
All our bottles are made from recycled plastic and are recyclable (to be thrown entirely in the yellow bin).
You can find all our sorting instructions on the boxes of each product.
Colissimo/Colis Privé delivery in 5 to 6 working days in mainland France.
Mondial Relay delivery in 5 to 8 working days in mainland France.
Chronopost Express guarantees delivery before 1 p.m. the next day for any order placed from Monday to Thursday before 12 p.m. and delivery on Saturday before 1 p.m. for any order placed on Friday before 12 p.m.
Following numerous thefts and delivery problems, our delivery policy has changed:
Colissimo/Private Parcel (signature required) €8.50
Mondial Relay 5.50€
Chronopost 14€
Delivery is free from 49€ of purchase via Mondial Relay only!
As soon as the order is
validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find the number
tracking of the chosen carrier. You can also find the package tracking number by logging into your customer account. All you have to do is click on “track my package”, the link will redirect you to the carrier’s website.
Unfortunately, once your order has been validated, it is impossible for us to add or remove one or more products from your order.
If you made a mistake
delivery address, it may still be possible for us to modify it.
It all depends on the processing time by the warehouse. If it has already been supported, we will not be able to modify it anymore. If not, we can update it! Do not hesitate to contact us by email contact@novexpert-lab.com or by telephone at 01 60 12 77 44 to give us your new address.
It all depends on how it is processed by the warehouse. If it has already been supported, we cannot change it anymore. Otherwise, we can update it.
Do not hesitate to contact us by email at contact@novexpert-lab.com or by telephone at 01 60 12 77 44 to inform us quickly.
No, we do not have a “satisfied or refunded” policy. We only reimburse products that are in their original packaging, respecting a maximum period of 14 days after purchase (legal withdrawal period). For more details, refer to the article
11 of our General Terms and Conditions.
If you cannot find your package following its delivery, we invite you to check with those around you (neighbors, caretaker) and your post office.
As delivery is often contactless, directly to the letterbox, the delivery person will drop off your package without having contacted you.
If you find yourself in this situation, contact our customer service at 01.60.12.77.44 who will find a solution.
If you have returned products or refused receipt of your package, a refund is possible if you respect the return conditions (see Article 11 – Right of withdrawal of the General Terms and Conditions). You will then be reimbursed upon receipt of the intact products, via the same payment method used during your purchase.
We invite you to contact our customer service at contact@novexpert-lab.com by sending them a photo of your products
damaged. If the package in which you received your products was also in poor condition, do not hesitate to take a photo of it too (this is important to us!).
Click on the little silhouette at the top right, then click on “Don’t have an account?” ". There
Creating a Novexpert account allows you to access your order history, package tracking links as well as your personal information
and your loyalty points.
When you log in, click on “forgot your password?” », you will receive an email within a few minutes which will allow you to redefine your new password. Remember to check your spam.
If nothing happens, we invite you to contact our customer service at contact@novexpert-lab.com .
It was sent to you in
attachment to your order confirmation email but also available in your customer area if you have activated an account. If necessary, contact us on contact@novexpert-lab.com .
For this, you must
connect to your account in the dedicated area. Once logged in, click on “Loyalty Program”
to the left. Then click on “get my gifts” based on the discount
desired.
Once the offer is validated, a discount code will appear. All you have to do is copy it and paste it into the “promo code” box before paying for your order.
Don't forget to check that the code has been taken into account before confirming your order.
Unfortunately, we cannot
You cannot apply the promo code once your order has been paid, but you can use it the next time you visit our site.
Beautiful skin comes before
all healthy skin.
Creating another way of creating beauty is a necessity. For 15 years, Novexpert has been committed to demanding cosmetics based on science and facts. They are researchers fascinated by science, passionate about skin and health.
And here's what we do.
Explain, transmit and learn: how the body works, how the skin works.
Formulate, without compromising: 100% healthy products, because they are 100% of natural origin, highly concentrated active ingredients.
Test, study, adjust, for care with clinically proven effectiveness.
Support, provide what is missing from a serum, a food supplement or a treatment: nutrition, sleep, daily advice and recommendations.
Create a new type of treatment to take care of your skin.
