Novexpert is committed to respecting the privacy protection rules of its consumers, loyalty program members, prospects, and website visitors. All personal data processing carried out within the accessible services complies with the applicable local regulations on personal data protection, including the provisions of the amended "Informatics and Liberties" law of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679).

 1. COLLECTION AND USE OF PERSONAL DATA

Personal data are information that can be used to identify or contact a specific person. You may be asked to provide your personal data at any time when you are in contact with Novexpert or an affiliated company. Novexpert and its affiliated companies may exchange this personal data and use it in accordance with this Privacy Commitment. They may also combine it with other information to provide and improve their products, services, content, and advertising. You are not required to provide the personal data we request. However, if you choose not to, we may not always be able to provide you with our products and services or respond to your inquiries. Here are some examples of types of personal data Novexpert may collect and how we may use them:

Personal data we collect

We collect your personal information to offer and continuously improve our products and services. When you purchase a product or participate in an online survey or contest, we may collect a range of information, such as your name, postal address, phone number, email address, contact preferences, and IP address.

Tracking interactions with our electronic communications

As part of sending our newsletters and electronic communications, our emails contain tracking pixels (small invisible images) that allow us to measure certain interactions with our emails, such as their opening, the date and time of viewing, the type of device used, or an approximate location inferred from the IP address.

This information is used to evaluate the performance of our communications, improve the relevance of the content offered, adjust the frequency of our mailings, and, where appropriate, personalize the information, offers, and services addressed to you.

These processes are carried out in compliance with the applicable regulations on personal data protection.

You can object to this tracking at any time without affecting your subscription to our newsletters. The procedures for exercising this right are specified in each of our electronic communications or via this link.

Use of your personal data

We may process your personal data for the purposes described in this Privacy Commitment with your consent, to comply with a legal obligation to which Novexpert is subject, or when we believe it is necessary to achieve the legitimate objectives pursued by Novexpert or a third party to whom we may disclose this data.

• The personal data we collect allows us to inform you about the latest product announcements and upcoming Novexpert events. If you do not wish to be part of our mailing list, you can unsubscribe at any time via the "unsubscribe" link at the bottom of our emails.

• We also use your personal data to create, develop, use, deliver, and improve our products, services, content, and advertisements, as well as for loss prevention and fraud control.

• We may use your personal data, including your date of birth, to verify your identity, identify users, and better recognize your preferred products. For example, we may use the date of birth to determine your age.

• We may periodically use your personal data to send important notifications, such as communications about purchases and changes to our General Terms and Conditions of Sale. Since this information is important for your relationship with Novexpert, you cannot opt out of these communications.

• We may also use personal data for internal purposes at Novexpert, such as audits, data analysis, and research to improve Novexpert’s products, services, and customer communications.

• If you participate in a raffle, contest, or similar promotional event, we may use the information you provide to manage these programs.

2. TELEMARKETING.

We do not use your personal data for telemarketing purposes. However, the French Consumer Code allows you to register on the do-not-call list, which you can find at the following link: https://www.bloctel.gouv.fr/.

3. COLLECTION AND USE OF NON-PERSONAL DATA.

We also collect data in forms that do not allow us to directly associate it with any particular individual. We may collect, use, transfer, and disclose non-personal data for any purpose. Below are examples of non-personal data we collect and how we may use it:

• We may collect data regarding customer activities on our website. This data is collected and used to help us provide more useful information and to understand which parts of our website, products, and services are most useful to you. Aggregated information is considered non-personal data for the purposes of this Privacy Commitment.

• We may collect and store information about your use of our services, including the searches you perform. This information may be used to improve the relevance of the results provided by our services and will not be associated with your IP address. If we combine non-personal data with personal data, the combined data will be treated as personal data as long as they remain associated.

 4. COOKIES AND OTHER TECHNOLOGIES.

We may use "cookies" and other technologies. These technologies help us better understand user behavior, show us which parts of our site are most visited, and facilitate and measure the effectiveness of our advertisements and internet searches. We treat data collected by cookies and other technologies as non-personal data. Ads may appear in our newsletters or our offers via SMS or WhatsApp. If you do not wish to receive targeted ads based on your interests, you can opt out of receiving such ads by unsubscribing. Novexpert and its partners also use cookies and other technologies to remember your personal data when you use our site. In this case, our goal is to make your visit more convenient and personalized. For example, knowing your first name will allow us to welcome you on your next visit to our site. Tags allow us to send emails in a format that customers can read and to know if messages have been opened. We may use this information to reduce or even stop messages sent to you.

5. DISCLOSURE TO THIRD PARTIES.

Information about our customers represents an important part of our business, and our profession is not to market our customers' personal information. We share this personal information only in the following cases and for the purposes described in this confidentiality commitment.

Service Providers

Novexpert shares personal data with companies that provide services such as fulfilling customer orders, delivering products, managing and developing customer data, assessing your interest in our products and services, and conducting satisfaction or customer development surveys. We assure you that these companies protect your data in accordance with GDPR standards. These service providers (logistics, carriers, etc.) have access to the personal information necessary to perform their services and are not authorized to use it for other purposes. Additionally, they are required to process this personal information in compliance with this confidentiality commitment and applicable data protection laws.

Other

Novexpert may be required, particularly under current legislative and regulatory provisions, in the context of legal proceedings, disputes, and/or requests from public authorities, to disclose your personal data. We may also disclose your data if we believe it is necessary for national security purposes, law enforcement, or other matters of public interest, as well as at the request of competent jurisdictions. We may also disclose information about you if we believe such disclosure is reasonably necessary to enforce our General Terms and Conditions of Sale, or to protect our business or other customers. Furthermore, in the event of restructuring, merger, or sale, we may transfer all collected personal data to the relevant third party.

 6. PERSONAL DATA PROTECTION.

Novexpert takes the security of your personal data very seriously and protects it using various TLS (Transport Layer Security) encryption tools, HTTPS supported by different SSL (Secure Socket Layer) security certificates. When your personal data is stored by Novexpert, we use limited-access computer systems installed in premises with physical security measures. If you use a device belonging to a third party, all shared information (including calendar and geographic location) may be downloaded onto that third-party device; the shared information is therefore entirely your responsibility, and we warn you about the possible disclosure and dissemination of your personal data through this means.

 7. INTEGRITY AND RETENTION OF PERSONAL DATA.

Novexpert allows you to easily maintain the accuracy, updating, and integrity of your personal data. We retain your personal data throughout the duration of our business relationship. In the case of a request for withdrawal or deletion and in accordance with the applicable legislative and regulatory framework, the retention period for your data is 5 years.

 8. ACCESS TO PERSONAL DATA.

To verify that your contact details and preferences are accurate, complete, and up to date, log in to your account. We provide you access to the data we hold so that you can correct it if it is inaccurate or delete it, provided that Novexpert is not required to retain it due to legal obligations or legitimate business purposes.

9. GEOLOCATION SERVICES.

To provide you with the most suitable and personalized services possible, Novexpert may collect, use, and share precise location data, including the real-time geographic location of your computer or smartphone. Where applicable, geolocation services may use GPS, Bluetooth, and your IP address, as well as the locations of community Wi-Fi hotspots and cell towers, or other technologies to determine your location. Unless you consent, this location data is collected anonymously in a format that does not allow you to be identified.

10. THIRD-PARTY SITES AND SERVICES.

Our site may contain links to third-party websites, products, and services. Our products and services may also use or offer third-party products and services. Information collected by third parties, which may include elements such as location data or contact details, is governed by their privacy policies under the GDPR framework. We will ensure that our partners comply with GDPR regulations.

 11. OUR COMMITMENT TO PROTECT YOUR PRIVACY.

Concerned with protecting the security of your personal data, we communicate these privacy and security rules to each of our employees and apply a very strict policy on this matter within our company. We maintain physical, electronic security measures and backup procedures related to the collection, storage, and communication of customers' personal information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information. It is important to protect yourself against unauthorized access to your password and your computers, devices, and applications. If you share a computer, you must log out after each use.

 12. CHOICES OFFERED.

As mentioned above, you have the option to provide only certain information, although some information is necessary to make purchases or use Novexpert features such as your customer account, recent orders, and invoices... In accordance with applicable regulations, you have the right to access, modify, correct, and delete information about you. If you update information, we generally keep a copy of your original information.

 13. EXAMPLES OF INFORMATION COLLECTED.

You provide us with information when you:

• search for products or services;
• place an order;
• enter information in "Your Account" (you may have multiple accounts if you registered using different email addresses or phone numbers);
• speak or interact with customer service;
• contact us by phone, email, or any other means;
• complete a questionnaire or entry form for a contest;

Through these actions, you provide us with information that may include: your name, address, and phone number, payment information, your age, your geographic location, the names, addresses, and phone numbers of recipients of purchased products.

Automatically collected information

Some examples of information we collect and analyze:

• the IP (Internet Protocol) address that connects your computer or any other device to the Internet;
• login data, email addresses, and passwords;
• the location of your device or computer;
• your order history;
• the full URL path to, via, and from our website, including date and time, cookie numbers, products and/or content you viewed or searched for, page response times, download errors, information about interactions on a page (scrolling, clicks, mouse movements);

We may also use device identifiers, cookies, and any other technology on devices, apps, and our web pages to collect browsing, usage, or other technical information for fraud prevention purposes.

Information from other sources

Here are some examples of information we receive from other sources:

• updated information from our carriers and other third parties about deliveries and addresses that we use to update our databases, optimize the fulfillment of your future orders, and communicate more easily;
• information about your interactions with the products and services offered by our affiliated companies..

14. PRIVACY QUESTIONS

When we receive a privacy-related question or a question concerning personal data received in response to an access/download request, a dedicated team sorts the communications and responds to your specific question or request. When your question is more substantial, additional information may be requested. All substantial communications will receive a response. If the response you received does not satisfy you, you can submit your complaint to the CNIL. Novexpert may periodically update its Privacy Commitment. In case of substantial changes, a notification will be displayed on our website, accompanied by the updated Privacy Commitment.

 15. CONTACT US.

For any additional questions regarding the protection of your personal data, we invite you to contact us at the following email address: contact@novexpert-lab.com.

TECHNICAL APPENDICES

1. Newsletters & offers (SMS or Whatsapp)

You can subscribe to the Novexpert Newsletter and thus choose to be regularly informed of offers from Novexpert and/or our partners. You can unsubscribe at any time by clicking the link provided at the bottom of each newsletter or by sending an email here. 

You can sign up to receive offers via SMS or on the Novexpert Whatsapp Club and thus choose to be regularly informed of offers from Novexpert and/or our partners. You can unsubscribe at any time by replying STOP via SMS for news and offers by SMS or by leaving the Whatsapp club. 

2. Cookies (witnesses)

When you visit the Website, we may place small pieces of information on your computer known as "cookies," which will be stored by your browser on your hard drive. Cookies help us in various ways. We use cookies to better organize the Website or information about our products and to make this information more relevant to your interests or preferences. Cookies allow us to know who visited which pages and ads, determine the frequency of visits to certain pages, identify preferred Website fields, and generally guide the use of the Website. We may use the following four types of cookies:

TECHNICAL COOKIES RELATED TO WEBSITE FEATURES

These cookies allow you to browse the Website, use its features, and save your preferences.

WEBSITE ANALYTICS COOKIES

These cookies allow us to measure Website traffic and your reactions to the articles we offer. They help us improve the Website.

COOKIES RELATED TO YOUR PREFERENCES

When you browse, the Website remembers your preferences (for example, your username, language, or geographic location). This simplifies, facilitates, and personalizes your browsing experience.

TARGETING OR ADVERTISING COOKIES.

These cookies are used to deliver ads that interest you. They also limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns.

Most browsers automatically accept cookies, but this is not mandatory. By continuing to browse the Website, you accept the use of these cookies. If you want to disable cookies, you just need to adjust your browser settings accordingly, but you should know that by disabling cookies you may not be able to create an online account or use all the features of the Website.

Below you will find some information on how to disable cookies for certain web browsers.

FIREFOX

• Click the menu button and select "Options."
• Select the "Privacy" panel.
• In the History area, for the "Retention rules" option, select "Never keep history."
• Set "Accept third-party cookies" to "Never."
• Click OK to close the "Options" window.

Note: If after exploring this setting you find that you can no longer properly view some of your websites, an immediate solution is to set it from the visited sites to allow cookies from sites already visited.

INTERNET EXPLORER

• Click the "Tools" button, then "Internet Options."
• Click the "Privacy" tab, then under "Settings," move the slider up to block all cookies or down to allow all cookies, then click OK.

GOOGLE CHROME

• Click the "Customize and control Google Chrome" icon in the browser toolbar.
• Select "Settings."
• Click "Show advanced settings."
• In the "Privacy" section, click the "Content Settings" button.
• In the "Cookies" section, check "Block all sites from storing data."
• Click OK.

SAFARI

• In the top menu bar, click "Safari," then "Preferences."
• Select the "Privacy" icon.
• Next to "Block cookies," check "Always."

Please note that we do not control the use of cookies by third parties.