Novexpert is committed to respecting the rules for protecting the privacy of its consumers, members of its loyalty program, prospects and visitors to its website. All processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the “Informatics and Freedoms” law of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679).


Personal data is information that can be used to identify or contact a specific person. You may be asked to provide your personal data at any time when you are in contact with Novexpert or an affiliated company. Novexpert and its affiliates may exchange this personal data and use it in accordance with this Privacy Policy. They may also combine it with other information to provide and improve their products, services, content and advertising. You are not obliged to provide us with the personal data we request. However, if you choose not to do so, we may not always be able to provide you with our products and services, or even answer your questions. Here are some examples of the types of personal data Novexpert may collect and how we may use it:

Personal data we collect

We collect your personal information in order to offer you and continually improve our products and services. When you purchase a product or participate in an online survey or competition, we may collect a variety of information, such as your name, postal address, telephone number, email address, preferences contact details, your IP address.

Use of your personal data

We may process your personal data for the purposes described in this Privacy Policy with your consent, to comply with a legal obligation to which Novexpert is subject or when we consider that this is necessary to achieve the legitimate objectives pursued by Novexpert or a third party to whom we may disclose this data.

  • The personal data we collect allows us to inform you of the latest product announcements and upcoming Novexpert events. If you do not wish to be part of our mailing list, you can decide to unsubscribe at any time via the “unsubscribe” notice at the bottom of the emails.
  • We also use your personal data to create, develop, use, deliver and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • We may use your personal data, including your date of birth, to verify your identity, identify users and better identify your favorite products. For example, we may use date of birth to determine your age.
  • We may periodically use your personal data to send important notifications, such as communications about purchases, and changes to our General Conditions of Sale. As this information is important for your relations with Novexpert, you cannot opt ​​out of these communications.
  • We may also use personal data for internal Novexpert purposes, for example for audits, data analysis and research to improve Novexpert products, services and customer communications.
  • If you participate in a sweepstakes, contest or similar promotional event, we may use the information you provide to administer these programs.


    We do not use your personal data for cold calling purposes. However, the French consumer code gives you the possibility of registering on the list opposing telephone canvassing, the link for which you will find below:


We also collect data whose form does not allow us to make a direct connection with a specific person. We may collect, use, transfer and disclose non-personal information for any purpose. Below are examples of the non-personal data we collect and how we may use it:

  • We may collect data regarding customer activities on our website. This data is collected and used to help us provide more useful information and to understand which parts of our website, products and services are most useful to you. Aggregated information is considered non-personal data for the purposes of this Privacy Commitment.
  • We may collect and store information about your use of our services, including searches you perform. This information may be used to improve the relevance of the results provided by our services and will not be associated with your IP address. If we combine non-personal data with personal data, the combined data is treated as personal data for as long as it remains associated.


We may use “cookies” and other technologies. These technologies allow us to better understand user behavior, tell us which parts of our site are most visited, and facilitate and measure the effectiveness of our advertising and web searches. We treat data collected by cookies and other technologies as non-personal data. Advertisements served may appear in our newsletters. If you do not wish to receive advertisements targeted to your interests, you can choose not to receive advertisements of this type by unsubscribing. Novexpert and its partners also use cookies and other technologies to remember your personal data when you use our site. In this case, our goal is to make your visit more convenient and personalize it. For example, knowing your first name will allow us to welcome you the next time you visit our site. Tags allow us to send emails in a format that customers can read and know if the messages have been opened. We may use this information to reduce or delete messages sent to you.


Information relating to our customers represents an important part of our activity and our business is not to sell the personal information of our customers. We share this personal information only in the following cases and for the purposes described in this confidentiality commitment.

Service providers

Novexpert shares personal data with companies that provide services such as fulfilling customer orders, delivering products, managing and developing customer data, evaluating your interest in our products and services, and carrying out customer satisfaction or development surveys. We assure you that these companies protect your data in accordance with GDPR standards. These service providers (logistics, transporters, etc.) have access to the personal information necessary for the performance of their services and are not authorized to use it for other purposes. In addition, they are required to process this personal information in accordance with this confidentiality commitment and in accordance with the laws applicable to the protection of personal data.


Novexpert may be required, in particular in application of the legislative and regulatory provisions in force, in the context of legal proceedings, litigation and/or a request from public authorities - to disclose your personal data. We may also disclose your data if we believe that for the purposes of national security, law enforcement or other matters of public interest, disclosure is necessary as well as at the request of competent courts. We may also disclose information about you if we believe that disclosure is reasonably necessary to enforce compliance with our Terms of Service, or to protect our business or our other customers. Additionally, in the event of a restructuring, merger or sale, we may transfer any personal data collected to the relevant third party.


Novexpert takes the security of your personal data very seriously and protects them using the various TLS (Transport Layer Security) and HTTPS encryption tools covered by the various SSL (Secure Socket Layer) security certificates. When your personal data is stored by Novexpert, we use computer systems with limited access installed in premises using physical security measures. If you use a device belonging to a third party, all information shared (including calendar and geographic location) may be downloaded to this third party device, the information shared is therefore under your sole responsibility and we warn you about the possible disclosure and dissemination of your personal data through this means.


Novexpert allows you to easily maintain the accuracy, updating and integrity of your personal data. We keep your personal data throughout the duration of our commercial relationship. In the case of a request for withdrawal or erasure and in application of the legislative and regulatory framework in force, the retention period of your data is 5 years.


To verify that your contact details and preferences are accurate, complete and up to date, log in to your account. We provide you with access to the data we hold so that you may be able to correct it if it is inaccurate or delete it, provided that Novexpert is not obliged to retain it by law or for commercial purposes. legitimate.


To provide you with the most appropriate and personalized services possible, Novexpert may collect, use and share precise location data, including the real-time geographic location of your computer or smartphone. Where applicable, location-based services may use GPS, Bluetooth and your IP address, as well as the locations of community Wi-Fi hotspots and cell towers, or other technologies to determine your location. Unless you consent, this location data is collected anonymously in a format that does not allow you to be identified.


Our site may contain links to third-party websites, products and services. Our products and services may also use or offer third-party products and services. Information collected by third parties, which may include things such as location data or contact details, is governed by their privacy policies under the GDPR. We will ensure that our partners are compliant with GDPR regulations.


In order to preserve the security of your personal data, we communicate these confidentiality and security rules to each of our employees and apply a very strict policy in this area within our company. We maintain physical and electronic security measures and safeguards procedures in connection with the collection, retention and disclosure of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information. It is important to protect yourself against unauthorized access to your password and your computers, devices and applications. If you share a computer, you must log out after each use.


As mentioned above, you have the option of only providing certain information, even if certain information is necessary to make purchases or to use Novexpert features such as your customer account, your latest orders and invoices, etc. In accordance with the provisions in force, you have the right to access, modify, rectify and delete information concerning you. If you update any information, we generally retain a copy of your original information.


You provide us with information when you:

  • search for products or services;
  • place an order;
  • indicate information in “Your account” (you can also have several accounts if you registered by giving different email addresses or different telephone numbers);
  • talk or interact with customer service;
  • contact us by telephone, by e-mail, or by any other means;
  • complete a questionnaire or a game entry form;

By these actions, you provide us with information which may be: your name, address and telephone number, payment information, your age, your geographic location, the names, addresses and telephone numbers of the recipients of the products purchased .

Information collected automatically

Some examples of information we collect and analyze:

  • the Internet Protocol (IP) address that connects your computer or other device to the Internet;
  • connection data, email addresses, and passwords;
  • the location of your device or computer;
  • your order history;
  • the full URL path to, through and from our website, including date and time, cookie numbers, products and/or content you viewed or searched for, response times of a page, download errors, information concerning interactions on a page “scrolling” (scrolling on a page), clicks, mouse movements);

We may also use device identifiers, cookies and other technologies on devices, applications and our web pages to collect navigation, usage or other technical information for the purposes of privacy prevention. fraud.

Information from other sources

Here are some examples of information we receive from other sources:

  • updated information from our carriers and other third parties on deliveries and addresses that we use to update our databases, optimize the execution of your next orders and be able to communicate more easily;
  • information about your interactions with products and services offered by our affiliates.

When we receive a privacy question or a question regarding personal data received in response to an access/download request, a dedicated team will sort the communications and respond to your question or request specific. When your question is more substantive in nature, you may be asked for additional information. All substantive communications will be responded to. If you are not satisfied with the response you received, you can forward your complaint to the CNIL. Novexpert may update its Privacy Policy periodically. In the event of a material change, a notice will be posted on our website, accompanied by the updated Privacy Policy.


For any additional questions relating to the protection of your personal data, we invite you to contact us at the following email address:


  1. Newsletters

You can subscribe to the Novexpert Newsletter and thus choose to be informed at regular intervals of the offers proposed by Novexpert and/or by our partners. You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by sending an email here.

  1. Cookies

When you visit the Website, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. Cookies help us in different ways. We use cookies to enable us to better arrange the Website or information about our products and to make this information more relevant to your interests or preferences. Cookies allow us to track who has visited which pages and advertisements, determine frequency of visits to certain pages, determine preferred areas of the Website, and generally guide use of the Website. We may use the following four types of cookies:


These cookies allow you to browse the Website, use its features and save your preferences.


These cookies allow us to measure traffic to the Website and your reactions to the articles we offer. They allow us to improve the Website.


As you browse, the Website remembers your preferences (for example, your username, language or geographic location). This simplifies, facilitates and personalizes your browsing experience.


These cookies are used to deliver ads that are of interest to you. Additionally, they limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns.

Most browsers automatically accept cookies, but this is not obligatory. By continuing to browse the Website, you accept the use of these cookies. If you wish to disable cookies, you will simply need to adapt your browser settings accordingly, but you should be aware that by disabling cookies you may not be able to create an online account or use all the features of the Website .

Below you will find some information on how to disable cookies for certain web browsers.


  • Click on the menu button and select “Options”
  • Select the “Privacy” panel
  • In the History area, for the “Retention rules” option, select “Never keep history”
  • Set “Accept third-party cookies” forever
  • Click OK to close the “Options” window.

Note: if after exploring this setting, you notice that you can no longer see some of your websites correctly, an immediate solution is to position it from visited sites to authorize cookies from sites already visited


  • Click on the “Tools” button, then on “Internet” Options
  • Click the “Privacy” tab, then under “Settings”, move the slider up to block all cookies or down to allow all cookies, then click OK.


  • Click the “Customize and control Google Chrome” icon in the browser toolbar
  • Select “Settings”
  • Click “Show advanced settings”
  • In the “Privacy” section, click on the “Content Settings” button
  • In the “Cookies” section, check Prohibit all sites from storing data
  • Click OK.


  • In the menu bar at the top, click “Safari”, then “Preferences”
  • Select the “Confidentiality” icon
  • Next to “Block cookies”, check “Always”.

Please note that we do not control the use of cookies by third parties.

Today we know it.

Beautiful skin is, above all,
healthy skin.

Creating another way of achieving beauty is a necessity. For 15 years, Novexpert has been committed to demanding cosmetics based on science and facts. They are researchers fascinated by science, passionate about skin and health.

And here is what we do.
Explain, transmit and learn: how the body works, how the skin works.
Formulate, without compromising: 100% healthy products, because they are 100% of natural origin, highly concentrated active ingredients.
Test, study, adjust, for treatments with clinically proven effectiveness.
Support, provide what is missing in a serum, a food supplement or a treatment: nutrition, sleep, daily advice and recommendations.
Create a new type of treatment to take care of your skin.

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