ARTICLE 1 - GENERAL PROVISIONS

The site (hereinafter referred to as the "Site") is an e-commerce site accessible via the internet at the following address: https://www.novexpert-lab.com.

It is published by the company: 
Laboratoire d’Innovation Cosmétique et Dermatologique (L.I.C.D) S.A.S., a simplified joint-stock company with a share capital of €300,300, whose registered office is at 74 Zone Artisanale de Montvoisin – 91400 Gometz-la-Ville, registered with the Evry Trade and Companies Register under number 333 433 167 (hereinafter referred to as "NOVEXPERT").

These general terms and conditions of sale exclusively govern the sales of products by the company L.I.C.D made via its website https://www.novexpert-lab.com and only intended for non-merchant consumers (hereinafter referred to as the Client(s)). They are systematically accessible on this site to the buyer at the time of order registration. Consequently, placing an order implies the buyer's acceptance of these general terms and conditions of sale to the exclusion of all other conditions present in brochures, catalogs issued by NOVEXPERT, and notably those applicable to in-store sales or through other distribution and marketing channels.

The sale of NOVEXPERT products on this site is exclusively reserved for the final consumer, meaning any natural person not acting as a merchant and having the legal capacity to contract. Consequently, orders from professionals will not be honored by NOVEXPERT. In this regard, NOVEXPERT reserves the right to cancel any abnormal order, such as an order for quantities exceeding the normal needs of a consumer or abnormal order flows to the same billing and/or delivery address.

Furthermore, NOVEXPERT products are intended to be sold only through NOVEXPERT distribution networks. Consequently, it is prohibited for Clients or consumers who purchase NOVEXPERT products on its BtoC Site to sell, buy, or receive NOVEXPERT products as gifts for the purpose of reselling them outside NOVEXPERT's distribution networks, particularly on websites. Beyond infringing on NOVEXPERT's trademarks or the integrity of its products, such actions may result in civil and, if applicable, criminal liability for their perpetrators.

NOVEXPERT and the Clients are hereinafter collectively referred to as the "Parties" and individually as the "Party."

NOVEXPERT reserves the right to modify these general sales conditions and guarantees, as well as the content of the information published on the Site, at any time and without notice, provided that changes will not apply to orders validated by the Customer, accepted and confirmed by NOVEXPERT.
The customer acknowledges having read and accepted the terms and conditions of these general sales conditions (hereinafter the "GTC"). The GTC express the entire obligations of the Parties. The Customer is deemed to accept them without reservation.

They are accessible on the Site and will prevail, if applicable, over any other version or contradictory document. It is specified that the Customer has the option to save and/or print the GTC, provided that no modifications are made.

If a sales condition is missing, it will be considered governed by the practices in force in the distance selling sector for companies based in France.
 
ARTICLE 2 – SITE PUBLISHER

NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

Phone: 01 60 12 77 44 (local call cost).

contact@novexpert-lab.com

333 433 167 RCS Evry

VAT number: FR11333433167


ARTICLE 3 – SITE HOST

This site is hosted by:
Shopify Inc.

150 Elgin St., 8th Fl
Ottawa, ON K2P 1L4
Canada

ARTICLE 4 – CUSTOMER SERVICE AND E-MAIL

For any information, questions, or advice, our Customer Service is at your disposal:

MAIL
NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

Phone: 01 60 12 77 44 (local call cost).

contact@novexpert-lab.com
Monday to Friday from 9 a.m. to 5 p.m. (local call cost), except for exceptional closures.

ARTICLE 5 - PRODUCTS - OFFERS - PRICES

Before placing an order, the Customer can directly view on the Site the essential characteristics of the Products they wish to order.

The User also acknowledges that promotional offers are valid as long as they are published on the Site and within the validity period of the offer concerned.

NOVEXPERT reserves the right to change its prices at any time but commits to applying the rates in effect on the date of the order, subject to product availability at the time of the order. If the order is confirmed and the products become unavailable after the order date, the price indicated on the order date will apply, even if the price changes before delivery of the products.

Prices are shown in euros, all taxes included. They do not include delivery charges, which are billed separately and indicated before order confirmation. They include the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the product prices.

If one or more taxes or contributions, including environmental ones, are created or modified, whether increased or decreased, this change may be passed on to the sale price.

The offers presented on the NOVEXPERT site are only valid for the duration mentioned in the promotional materials (emails, home sliders, etc.) and are not applicable, unless otherwise stated, in partner stores and institutes.

ARTICLE 6 - ORDER

The Client has the option to place their order online from the "products" section or any other sections allowing access to the Product catalog, subject to available stock.

The different steps are as follows:
- Selection of the item(s) to order to add them to the cart. The client can at any time check the details and contents of their cart, the corresponding price, and make any necessary changes.
- Order registration. Providing the personal information necessary for processing and delivering orders is mandatory. Possible entry of an offer code to benefit from a price, gift, discount, or promotion. 
- Choice and validation of the delivery method.
- Choice and validation of payment methods among those offered.
- When the order is confirmed by the Client by clicking the "Validate my order" button, the Client declares acceptance of it as well as all the present general terms and conditions of sale.

Upon order registration, a detailed acknowledgment of receipt is sent to the client's email address. This acknowledgment summarizes all elements of the order, including the exact amount charged and delivery terms.

Any order implies acceptance of the prices and descriptions of the Products and Services available for sale.

Each order on the Site earns the Client loyalty points that they can manage directly in their client area. The Client can find the details of their points and how to use them on the site.

An order is deemed placed on the website and the general terms and conditions of sale and warranty accepted as soon as the buyer validates their payment. The buyer acknowledges that the data recorded by NOVEXPERT and the secure payment provider constitute proof of the nature, content, and date of the order.

Payment via the secure payment site constitutes an electronic signature with the same value as a handwritten signature, and an irrevocable and unconditional acceptance of the order and its terms by the buyer.

The sale will only be considered final after NOVEXPERT sends the order confirmation to the buyer and receives full payment.

In case of non-payment, and/or incorrect Client address, and/or any other issue related to the Client's account, NOVEXPERT reserves the right to block the Client's order until the problem is resolved.

NOVEXPERT also reserves the right to cancel any order from a buyer with whom there is a prior payment dispute or for any other legitimate reason, particularly regarding the abnormal nature of the order (notably an amount exceeding €400 including tax). In case of doubt, NOVEXPERT reserves the right to request the Client to send a copy of an identity document and/or proof of address by email.

To track the current order, the Client can check their email inbox, where an email will be automatically sent at each stage of order processing, or check their account under "My Account" and follow the same instructions. The Client can also contact NOVEXPERT directly using the contact details provided in the "Contact" section of the Site.

ARTICLE 7 - PRODUCT AVAILABILITY

The products offered on the site are only valid while stocks last. The client cannot select a product known to be unavailable in advance. The note "out of stock" is displayed on the Site in case of temporary unavailability of the product. In case of unavailability of one or more Products after the order is placed and within 8 days following the order date, the Client will be notified by email and/or phone of the possibility of partial delivery of the order, the expected availability date of the missing product(s), or the possibility of order cancellation. The client may choose to:

- Keep the order pending delivery of the unavailable product,
- Or request partial cancellation of the order,
- Or request cancellation of the entire order.

The client then has a 14-day withdrawal period to request total or partial cancellation of the order. If the client does not decide within the allotted time, partial delivery of the products will be made, followed by delivery of the remaining items as soon as they become available.

If payment has already been made, NOVEXPERT will proceed with a partial refund (in case of partial delivery) or a full refund (in case of total cancellation) within 30 days under the following conditions:

• If payment was made by credit card or Paypal account, the refund will be made via the website to the same card used for payment.

For any questions regarding order tracking, contact Gaelle at customer service
- by phone at +33 (0)1 60 12 77 44 from Monday to Friday from 9 a.m. to 5 p.m. (local call cost), except during exceptional closure periods - Or by email: contact@novexpert-lab.com

ARTICLE 8 - PAYMENT TERMS

Payments for purchases on the Site are made exclusively in Euros.

The Client's order must be validated by payment, which is due upon ordering. The Client can pay for their order:
- by credit card. The only payment cards accepted on the Site are: Visa, Mastercard, and American Express.  
- or via a Paypal account,
- or Scalapay.

The Client's account will be debited for the total amount of the products purchased including all taxes, at the time of order validation. 

However, NOVEXPERT reserves the right to suspend the order and any delivery in case of refusal of payment authorization by credit card from the accredited organization or in case of non-payment. NOVEXPERT also reserves the right to suspend the current order if a payment dispute or any other dispute regarding a previous order of the Client is under administration.

NOVEXPERT implements all means to ensure the confidentiality and security of data transmitted on the web.

If you make your purchase on the website  https://www.novexpert-lab.com, Novexpert will store your credit card information. This information is encrypted according to the data security standard established by the payment card industry (PCI-DSS standard). The information related to your purchase transaction is kept as long as necessary to complete your order. Once your order is completed, the information related to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which results from the joint effort of companies such as Visa, MasterCard, and American Express.

The PCI-DSS standard requirements ensure the secure processing of credit card data by our store and its service providers.

Payments made by the Client will only be considered final after NOVEXPERT has effectively received the amounts due.

NOVEXPERT cannot be held responsible for any fraud or misuse of any payment method that has not been detected by the verification procedure. The buyer guarantees NOVEXPERT that they have the necessary authorizations to use the payment method chosen for their order. Furthermore, the Client is invited, upon noticing any fraudulent use of their payment method, to contact customer service:

- by phone at +33 (0)1 60 12 77 44 from Monday to Friday from 9 a.m. to 5 p.m. (local call cost), except during exceptional closure periods - Or by email: contact@novexpert-lab.com

ARTICLE 9 - PROOF OF TRANSACTION

The computerized records, kept in NOVEXPERT's computer systems under reasonable security conditions, will be considered as evidence of communications, orders, and payments made between the Parties. The archiving of orders and invoices is carried out on durable and reliable media that can be produced as evidence.

ARTICLE 10 - DELIVERY TERMS

Delivery means the transfer of physical possession and control of the Product to the Client. It is only completed after payment confirmation by NOVEXPERT.
Once recorded, the order will be delivered to the address indicated by the Client. NOVEXPERT cannot be held responsible for non-delivery if the address provided is incorrect or incomplete. The Client is therefore responsible for the accuracy of their billing and delivery addresses. Any package returned due to an incorrect or incomplete delivery address will be reshipped at the Client's expense.

The Client can request the invoice to be sent to the billing address and not the delivery address by selecting the option provided for this purpose during the payment step.

For home delivery in Mainland France, the generally observed delivery time is 3 to 8 working days from the day after the Client placed the order and depending on the chosen carrier. 

In case of non-compliance with the agreed delivery date or deadline, the Client may formally require NOVEXPERT in writing to execute the delivery within a reasonable period not exceeding 30 days from the order date.

If the delivery time exceeds 30 working days from the order validation date, the sales contract may be terminated and the order canceled by the Client in writing either by mail to NOVEXPERT's headquarters address or by email to contact@novexpert-lab.com.

The contract will be considered terminated upon receipt by NOVEXPERT of the written notice informing of this termination, unless NOVEXPERT has already performed in the meantime.

When the contract is terminated, NOVEXPERT has a period of 14 days from the date the contract was terminated to refund the buyer all amounts paid by the Client.

By exception, the Client agrees that delivery times may be delayed during NOVEXPERT's closure periods. For this, the Client will be informed in advance on the Site of closure periods that may cause an extension or postponement of the delivery time. In this case, the Client may:
- either confirm the order and unconditionally accept the date on which the order will actually be prepared and then shipped,
- or wait for the date of NOVEXPERT's business resumption to place the order.

For the shipment of its deliveries, NOVEXPERT uses the services of:

 Delivery charges are free for any order over €49 including tax (Mainland France, Belgium, and Italy) or during occasional promotional offers indicated on the site for Relay Point delivery only and home delivery by Colissimo or Colis Privé.

- "Mondial Relay" for delivery to a relay point in mainland France. The rate is €5.90 including tax. Free for purchases over €49.

- "Colissimo or Colis Privé" for delivery in mainland France and Corsica directly to the Customer's home or an address of their choice. NOVEXPERT cannot be held responsible for the absence or loss of the said delivery notice. The rate is €6.90 including tax. Free for purchases over €49.

- "Chronopost" for express 24-hour delivery in mainland France if the order is placed before 7:45 AM the day before the desired delivery date. The rate is €14 including tax. This service is not available for Corsica.

For other zones and countries worldwide, details are in the table below:

The Customer must indicate on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomalies concerning the delivery such as, but not limited to, damages, missing Products compared to the delivery note, damaged package, broken Products, etc. The Customer must also communicate their reservations and any incidents observed to NOVEXPERT Customer Service within 5 business days of receiving the order.

When the Customer, or any person authorized by them, has signed the delivery note, the package inspection is deemed to have been completed.

If the package shows no apparent anomalies, but the Customer finds that the products are damaged, missing, or non-compliant upon opening, the Customer then has a withdrawal period of 14 full days from the date of receipt of the order, to the address indicated in the Terms and Conditions of Sale. For this, a complaint form is available on the delivery note included directly in the package.

If the Products need to be returned to NOVEXPERT, a return request must be made to NOVEXPERT within 14 days of the delivery date, and the products must be returned no later than 14 business days after the request. Furthermore, the return of the Product will only be accepted by NOVEXPERT if they are in their original condition (packaging, accessories, instructions) and only if they have not been unsealed by the Customer. The cost of returning the products is the responsibility of the Customer.

ARTICLE 11 - RIGHT OFWITHDRAWAL

If the products received are damaged, non-compliant with the order or the Customer’s expectations, the Customer has a withdrawal period of fourteen days from the delivery of their order. When the fourteen-day period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. Within this period, the Customer must inform NOVEXPERT of their decision to withdraw by sending a letter or email to the contact details provided on the Site or in these General Terms and Conditions of Sale.

The Customer then has a period of 14 full days from the date of their formal withdrawal request to return the products to L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-ville, in their original condition (packaging, accessory, instructions) and only if they have not been unsealed by the Customer. The return shipping costs remain the responsibility of the Customer.

The Customer will have the choice either to exchange the returned product(s) or to be refunded for the amount paid for the returned product(s).

The exchange of products or the refund of amounts paid will take place no later than 14 days from the date of receipt of the returned products or the receipt of proof of shipment of the return, the date retained being the first of these events. Beyond this period, the amount due will automatically accrue interest at the legal rate in force.

Shipping and return costs will not be reimbursed and will remain the responsibility of the Customer, except if the products are returned because they do not correspond to the Customer's order (reference error) or if they were damaged during transport and the Customer made a reservation upon receipt. In these cases, and provided that the non-compliant and/or damaged products have not been unsealed by the Customer, a return coupon will be sent to the customer to be affixed to the package.

In case of an exchange error, any Product to be exchanged or refunded must be returned to NOVEXPERT in its entirety and in its original packaging, by Registered Mail, to the following address: 
ADS Evreux | Reception BIG BLUE
ZAC Multi-site Long Buisson 2
Rue Rolland Garros
27930 GUICHAINVILLE
FRANCE

Any product unsealed by the Customer before its return to NOVEXPERT will be considered as already used by the Customer and, consequently, cannot be exchanged or refunded, unless it reveals a quality issue with the product contained in the packaging. In such a case, NOVEXPERT will carry out all necessary analyses and will cover all costs borne by the Customer if the product non-compliance is the responsibility of NOVEXPERT.

For any additional information on the scope, content, and instructions regarding the exercise of this right, the Client may contact NOVEXPERT Customer Service at the following contact details:
- phone number: +33 (0)1 60 12 77 44
- email address: contact@novexpert-lab.com

ARTICLE 12 - LEGAL GUARANTEES

The Client benefits from the legal guarantee of conformity under the conditions of Articles L.217-3 and following of the Consumer Code and from the guarantee against hidden defects under the conditions provided for in Articles 1641 and following of the Civil Code.

- Consumer Code – Article L.217-3: "The seller delivers a good conforming to the contract as well as to the criteria set out in Article L. 217-5.

They are liable for defects of conformity existing at the time of delivery of the good within the meaning of Article L. 216-1, which appear within two years from that date.[…]

The seller is also liable, during the same periods, for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility, or when incorrect installation performed by the consumer as provided in the contract is due to deficiencies or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 and following of the Civil Code. The starting point for the consumer’s claim prescription is the day the consumer becomes aware of the non-conformity defect."

- Consumer Code – Article L.217-4: "The good is conforming to the contract if it meets, where applicable, the following criteria:

1° It corresponds to the description, type, quantity, and quality, particularly regarding functionality, compatibility, interoperability, or any other characteristics provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the seller’s attention no later than at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all accessories and installation instructions, which must be provided in accordance with the contract;

4° It is updated in accordance with the contract."

- Consumer Code – Article L.217-5: "In addition to the criteria for conformity to the contract, the good is conforming if it meets the following criteria:

1° It is suitable for the use normally expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the relevant sector;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model before the conclusion of the contract; […]

6° It corresponds to the quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, that the consumer can legitimately expect for goods of the same type, considering the nature of the good as well as public statements made by the seller, any person upstream in the transaction chain, or a person acting on their behalf, including in advertising or labeling."

- Civil Code - Article 1641: the seller is liable for hidden defects of the sold item that make it unfit for the use intended, or that so diminish that use that the buyer would not have acquired it, or would have paid a lower price, had they known of them.

-    Civil Code - Article 1648 paragraph 1: the action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. When the Client acts under the legal warranty of conformity:

•    The Client has a period of 2 years from the delivery of the good to take action;
•    The Client may choose between repair or replacement of the good, if obviously possible given the nature of the Products, subject to the cost conditions provided by Article L.217-9 of the Consumer Code;
•    The Client is exempt from proving the existence of the product’s non-conformity defect during the 24 months following the date of delivery of the good.

The legal warranty of conformity applies independently of any commercial warranty possibly granted to the Client.

Where applicable, the Client may decide to invoke the warranty against hidden defects under Article 1641 of the Civil Code. In this case, the Client may choose between rescission of the sale or a reduction in the sale price, as provided by Article 1644 of the Civil Code.

ARTICLE 13 - LIABILITY

NOVEXPERT cannot be held responsible for non-performance of the contract in cases of force majeure, total or partial disruption or strike, particularly of postal services, means of transport, and/or communications. Due to unforeseeable and insurmountable acts by a third party. 

NOVEXPERT reminds that under Article 1146 of the Civil Code, unemancipated minors are incapable of contracting. Therefore, orders intended for minors must be placed by the holder of parental authority. In the event of accidental collection of personal data relating to a minor, the holder of parental authority has the right to oppose their retention and/or transmission to third parties.

NOVEXPERT's liability cannot be engaged for any inconveniences or damages inherent to the use of the Internet network, including service interruptions, external intrusions, the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.

ARTICLE 14 - FORCE MAJEURE

Any circumstances beyond the Parties' control preventing the normal execution of their obligations are considered grounds for exemption from obligations and result in their suspension.

The Party invoking the above circumstances must immediately notify the other Party of their occurrence and disappearance.

Force majeure shall be considered any irresistible facts or circumstances, external to the Parties, unforeseeable, unavoidable, beyond the Parties' control, and which cannot be prevented by them despite all reasonably possible efforts. Specifically, force majeure or fortuitous events include, in addition to those usually recognized by French courts and tribunals: blockage of transport or supply means, earthquakes, fires, storms, floods, lightning, telecommunication network outages, or difficulties specific to telecommunication networks external to clients.

The Parties will come together to examine the impact of the event and agree on the conditions under which the contract execution will continue. If the force majeure event lasts more than three months, the contract may be terminated by the injured Party.

ARTICLE 15 - INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio (trademarks, videos, drawings, designs, logos, photographs, graphics, and all others…, as well as their compilation), including the underlying technology, are the exclusive property of NOVEXPERT or its suppliers and service providers, who grant no license or other rights except to view the Site.

In accordance with laws governing intellectual property, any reproduction or representation, in whole or in part, of the Site or any of its components is strictly prohibited, as is any alteration of them.

ARTICLE 16 - DATA PROTECTION AND PRIVACY

The information collected by NOVEXPERT during any buyer order is necessary for processing orders. Similarly, NOVEXPERT may collect User data when they subscribe to the Newsletter or if they agree to receive news and offers via SMS or Whatsapp.

NOVEXPERT reserves the right to collect data on the Internet user, notably through the use of cookies. The internet user can refuse these cookies by enabling this option in their browser or delete them, knowing that the use of the Site may be limited as a result.

NOVEXPERT may then use this personal data to better inform internet users about NOVEXPERT’s products and commercial offers or any operation related to contests in particular. See privacy policy.

The Client is informed that they can choose at any time to no longer receive commercial messages by clicking on the unsubscribe function at the bottom of each Newsletter email or by replying STOP via SMS for news and offers by SMS.

In accordance with the law, the internet user has the right to access, rectify, delete, and object to their personal data, a right they can exercise by writing to: contact@novexpert-lab.com.

The User is informed that this automated processing of information, including the management of Users' email addresses, has been declared to the CNIL.

ARTICLE 17 - HYPERLINKS

A Client who has a personal website and wishes to place, for personal use on their site, a simple link directly referring to the homepage of the Site or any other pages must obtain authorization from NOVEXPERT. However, any hyperlink referring to the Site using framing or in-line linking techniques is strictly prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request from NOVEXPERT.

The Site may contain hyperlinks to other websites. NOVEXPERT cannot be held responsible if the content on these websites violates applicable legal and regulatory provisions.

ARTICLE 18 - PARTIAL INVALIDITY

If one or more provisions of the GTC are held to be invalid or declared as such under a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect.

ARTICLE 19 - NO WAIVER

The fact that one Party does not invoke a breach by the other Party of any of the obligations set forth in the GTC shall not be interpreted in the future as a waiver of the obligation in question.

ARTICLE 20 - TITLE

In case of difficulty in interpretation between any of the headings at the beginning of the clauses and any of the clauses themselves, the headings shall be declared non-existent.

ARTICLE 21 - LANGUAGE

The GTC are written in French. In the event of translation into one or more foreign languages, only the French text shall prevail in case of dispute.

ARTICLE 22 - MEDIATION

Any consumer dispute, subject to article L.612-2 of the Consumer Code, may be resolved amicably through mediation with CMAP – Centre de Médiation et d’Arbitrage de Paris.

Prior to contacting the CMAP, the consumer must have already contacted NOVEXPERT Customer Service and not have received a response or satisfaction to their complaint.

To submit their dispute to the mediator, the Client may:

- fill out the form on the CMAP website:  www.cmap.fr tab "you are: a consumer";

- send the request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr.

Whatever the means used to contact the CMAP, the Client's request must include the following elements to be processed promptly: postal, email, and telephone contact details, as well as the full name and address of NOVEXPERT, a brief statement of facts, and proof of prior steps taken with NOVEXPERT.
For any additional information, the Client may contact NOVEXPERT Customer Service at the following address:  contact@novexpert-lab.com. 

ARTICLE 23 - APPLICABLE LAW

These general terms and conditions of sale are governed by French law regardless of the buyer's country of residence and the place of order.

Any dispute relating to the existence, interpretation, execution, or termination of the contract concluded between NOVEXPERT and the buyer, even in the case of multiple defendants, shall, failing an amicable agreement, be subject to the exclusive jurisdiction of the competent French courts in accordance with the rules set out by the French Code of Civil Procedure.

ANNEX 1 - WITHDRAWAL FORM

To the attention of L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville, whose email address is contact@novexpert-lab.com.

I hereby notify you of my withdrawal from the contract concerning the sale of products and/or provision of services:
Ordered on:
Received on:
Name:
Address:
Signature: (if notification on paper)
Date:
Once the form is completed, please send it by email to contact@novexpert-lab.com or by mail to L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville.