ARTICLE 1 - GENERAL PROVISIONS

The website (hereinafter referred to as the “Site”) is an e-commerce website accessible via the internet at the following address: https://www.novexpert-lab.com.

It is published by: 
Laboratoire d’Innovation Cosmétique et Dermatologique (L.I.C.D) S.A.S., a simplified joint-stock company with share capital of €300 300, whose registered office is at 74 Zone Artisanale de Montvoisin – 91400 Gometz-la-Ville, registered with the Evry Trade and Companies Register under number 333 433 167 (hereinafter referred to as “NOVEXPERT”).

These general terms and conditions of sale exclusively govern sales of products by L.I.C.D via its website https://www.novexpert-lab.com and solely to non-trader consumers (hereinafter referred to as the “Customer(s)”). They are systematically available to the buyer on this website when the order is placed. Consequently, placing an order implies the buyer’s acceptance of these general terms and conditions of sale, to the exclusion of all other terms contained in brochures or catalogs issued by NOVEXPERT, particularly those applicable to sales in stores or through other distribution and marketing channels.

The sale of NOVEXPERT products on this website is exclusively reserved for final consumers, i.e. any individual who is not acting as a trader and has the legal capacity to enter into a contract. Consequently, orders placed by professionals will not be honored by NOVEXPERT. In this regard, NOVEXPERT reserves the right to cancel any unusual order, such as an order for quantities of products exceeding the normal needs of a consumer, or unusual order flows to the same billing and/or delivery address.

Furthermore, NOVEXPERT’s products are intended to be sold exclusively through NOVEXPERT’s distribution networks. Consequently, Customers or consumers who purchase NOVEXPERT products on its BtoC Site are prohibited from selling, purchasing or accepting NOVEXPERT products as gifts for the purpose of reselling them outside NOVEXPERT’s distribution networks, particularly on websites. In addition to constituting an infringement of NOVEXPERT’s trademarks or the integrity of its products, such actions may incur the civil and, where applicable, criminal liability of their perpetrators.

NOVEXPERT and the Customers are hereinafter collectively referred to as the “Parties” and individually as a “Party”.

NOVEXPERT reserves the right to modify these General Terms and Conditions of Sale and warranties, as well as the content of the information published on the Site, at any time and without prior notice, it being understood that the changes made will not apply to orders validated by the Customer and accepted and confirmed by NOVEXPERT.
The Customer acknowledges having read and accepted the terms and conditions of these General Terms and Conditions of Sale (hereinafter the “GTCS”). The GTCS set out all the obligations of the Parties. The Customer is deemed to accept them without reservation.

They are accessible on the Site and will prevail, where applicable, over any other conflicting version or document. It is specified that the Customer may save and/or print the General Terms and Conditions of Sale, provided that they make no changes to them.

If any sales condition were to be missing, it would be governed by the practices in force in the distance-selling sector in which companies are headquartered in France.
 
ARTICLE 2 – SITE PUBLISHER

NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

Telephone: 01 60 12 77 44 (cost of a local call).

contact@novexpert-lab.com

333 433 167 RCS Evry

Intra-Community VAT No.: FR11333433167


ARTICLE 3 – SITE HOST

This site is hosted by:
Shopify Inc.

150 Elgin St., 8th Fl
Ottawa, ON K2P 1L4
Canada

ARTICLE 4 – CUSTOMER SERVICE AND EMAIL

For any information, question, or advice, our Customer Service team is at your disposal:

MAIL
NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

Telephone: 01 60 12 77 44 (cost of a local call).

contact@novexpert-lab.com
Monday to Friday, from 9 a.m. to 5 p.m. (cost of a local call), except during exceptional closures.

ARTICLE 5 - PRODUCTS - OFFERS - PRICES

Before placing an order, the Customer may directly view on the Site the essential characteristics of the Products they wish to order.

The User also acknowledges that promotional offers are valid as long as they are published on the Site and within the validity period of the offer concerned.

NOVEXPERT reserves the right to modify its prices at any time, but undertakes to apply the prices in effect on the date of the order, subject to product availability at the time of the order. If the order is confirmed and the products subsequently become unavailable after the order date, the price stated on the order date will apply to them, even if that price changes before delivery of said products.

Prices are stated in euros, including all taxes. They do not include delivery charges, which are billed separately and indicated before the order is confirmed. They include the VAT applicable on the date of the order. Any change to the applicable rate may be passed on to the product prices.

If one or more taxes or contributions, particularly environmental ones, are introduced or modified, whether increased or decreased, this change may be passed on to the sale price.

The offers available on the NOVEXPERT website are valid only for the period mentioned in the materials promoting them (emails, homepage sliders, etc.) and do not apply, unless otherwise stated, at partner points of sale and institutes.

ARTICLE 6 - ORDER

The Customer may place their order online from the "products" section or any other section providing access to the Product catalog, subject to stock availability.

The various steps are as follows:
- Selection of the item or items to order and addition to the cart. The customer can check the details and contents of their cart and the corresponding price at any time, and make any necessary changes.
- Registration of the order. Providing the personal information necessary to process and deliver orders is mandatory. Optional entry of a promotional code providing access to a price, gift, discount, or promotion. 
- Selection and validation of the delivery method.
- Selection and validation of the payment method, from among those offered.
- When the order is confirmed by the Customer, by clicking the “Validate my order” button, the Customer declares that they accept it, as well as all of these general terms and conditions of sale.

Upon registration of the order, a detailed acknowledgment of receipt is sent to the customer's email address. This acknowledgment of receipt summarizes all the elements comprising the order, including the exact amount charged and the delivery terms.

Every order constitutes acceptance of the prices and descriptions of the Products and Services available for sale.

Each order placed on the Site earns the Customer loyalty points that they can manage directly in their customer account. The Customer can view the details of their points there, as well as how to use them on the site.

An order is deemed to have been placed on the website, and the general terms and conditions of sale and warranties accepted, once the buyer has validated their payment. The buyer acknowledges that the data recorded by NOVEXPERT and the secure payment provider constitutes proof of the nature, content and date of the order.

Payment via the secure payment website constitutes an electronic signature having the same value as a handwritten signature, and irrevocable and unconditional acceptance of the order and its terms by the buyer.

The sale will only be considered final after NOVEXPERT has sent the buyer the order confirmation and received payment of the full price.

In the event of non-payment, and/or an incorrect Customer address, and/or any other issue relating to the Customer's account, NOVEXPERT reserves the right to block the Customer's order until the issue has been resolved.

NOVEXPERT also reserves the right to cancel any order placed by a buyer with whom there is a prior payment dispute or for any other legitimate reason, particularly in view of the unusual nature of the order (high amount, in particular exceeding €400 including tax). In case of doubt, NOVEXPERT reserves the right to ask the Customer to email a copy of an identity document and/or proof of address.

To track an ongoing order, the Customer can check their email inbox, where an email will be sent automatically at each stage of the order processing, or check their customer account under « My account » and follow the same information. The Customer may also contact NOVEXPERT directly using the contact details provided in the « Contact » section of the Site.

ARTICLE 7 - PRODUCT AVAILABILITY

The products offered on the Site are valid only while stocks last. The Customer cannot select a product whose unavailability is known in advance. The words « out of stock » are displayed on the Site when the product is temporarily unavailable.  If one or more Products become unavailable after the order is placed and within 8 days of the order date, the Customer will be notified by email and/or telephone of the possibility of partial delivery of the order, the estimated date when the missing product or products will become available, or the possibility of cancelling the order. The Customer may choose to:

- Keep the order on hold until the unavailable product is delivered,
- Or request partial cancellation of the order,
- Or request cancellation of the entire order.

The Customer then has a 14-day withdrawal period to request the full or partial cancellation of the order. If the Customer does not make a decision within the allotted time, the products available will be delivered partially, followed by delivery of the remaining products as soon as they become available.

If payment has already been made, NOVEXPERT will issue a partial refund (in the event of partial delivery) or a full refund (in the event of complete cancellation) within 30 days, under the following conditions:

•    If payment was made by credit card or PayPal account, the refund will be issued via the website to the same card used for the payment.

For any questions concerning order tracking, please contact Gaelle in Customer Service
- by telephone at +33 (0)1 60 12 77 44 Monday to Friday from 9 a.m. to 5 p.m. (cost of a local call), except during exceptional closure periods - Or by e-mail: contact@novexpert-lab.com

ARTICLE 8 - PAYMENT TERMS

Payment for purchases on the Site is made exclusively in Euros.

The Customer's order is only validated upon payment, which is due when the order is placed. The Customer may pay for their order:
- by credit card. The only payment cards accepted on the Site are: Visa, Mastercard and American Express.  
- or through a Paypal account,
- or Scalapay.

The Client's account will be debited for the total amount of the products purchased, including all taxes, when the order is validated. 

However, NOVEXPERT reserves the right to suspend the order and any delivery in the event of refusal of payment authorization by bank card by the accredited organization or in the event of non-payment. NOVEXPERT also reserves the right to suspend an ongoing order if a payment dispute or any other type of dispute concerning a previous order by the Client is under administration.

NOVEXPERT implements all means necessary to ensure the confidentiality and security of data transmitted over the web.

If you make your purchase on the website  https://www.novexpert-lab.com, Novexpert will store your credit card information. These details are encrypted in accordance with the payment card industry data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order has been completed, information relating to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which results from the joint efforts of companies such as Visa, MasterCard, and American Express.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and its service providers.

Payments made by the Client will be considered final only after NOVEXPERT has effectively received the amounts owed by the Client.

NOVEXPERT shall not be held liable for any misappropriation or fraudulent use of any payment method that was not detected by the verification procedure. The buyer guarantees to NOVEXPERT that they have the necessary authorizations to use the payment method chosen for their order. Furthermore, the Client is invited, as soon as they become aware of fraudulent use of their payment method, to contact customer service:

- by telephone at +33 (0)1 60 12 77 44 Monday to Friday from 9 a.m. to 5 p.m. (cost of a local call), except during exceptional closure periods - Or by e-mail: contact@novexpert-lab.com

ARTICLE 9 - PROOF OF THE TRANSACTION

Computerized records, stored in NOVEXPERT's computer systems under reasonable security conditions, will be considered evidence of communications, orders, and payments between the Parties. Orders and invoices are archived on a durable and reliable medium that can be produced as evidence.

ARTICLE 10 - DELIVERY TERMS

Delivery means the transfer of physical possession and control of the Product to the Customer. It is completed only after payment has been confirmed by NOVEXPERT.
Once recorded, the order will be delivered to the address provided by the Customer. NOVEXPERT cannot be held liable for failure to deliver to the Customer if the address provided is incorrect or incomplete. The Customer is therefore responsible for the accuracy of their billing and delivery addresses. Any parcel returned for this reason will be reshipped at the Customer’s expense.

The Customer may request that an invoice be sent to the billing address rather than the delivery address by completing the option provided for this purpose during the payment step.

For home delivery to the Customer in Metropolitan France, Belgium or Italy, the usual delivery time is 3 to 8 business days from the day following the date on which the Customer placed their order, depending on the carrier selected. 

In the event of failure to comply with the agreed delivery date or period, the Customer may formally require NOVEXPERT in writing to make the delivery within a reasonable period that may not exceed 30 days from the order date.

If the delivery period were to exceed 30 business days from the date the order was validated, the sales contract may be terminated and the order cancelled by the Customer in writing, either by post at NOVEXPERT’s registered office address or by email at contact@novexpert-lab.com.

The contract will be deemed terminated upon NOVEXPERT’s receipt of the written notice informing it of this termination, unless NOVEXPERT has performed in the meantime.

When the contract is terminated, NOVEXPERT has 14 days from the date on which the contract was terminated to reimburse the Buyer the full amount paid by the Customer.

By way of exception, the Customer agrees that delivery times may be delayed during NOVEXPERT’s closure periods. To this end, the Customer will be informed in advance on the Website of closure periods that may cause the delivery time to be extended or postponed. In this case, the Customer may:
- either confirm their order and accept without reservation the date on which their order will actually be prepared and then shipped,
- or wait until NOVEXPERT resumes its activities to place their order.

For the delivery of its orders, NOVEXPERT uses the services of:

 Delivery is free for any order over €55 including VAT (Metropolitan France, Belgium and Italy) or in the event of occasional promotional offers indicated on the website, for Pickup Point delivery only and home delivery via Colissimo or Colis Privé.

- « Mondial Relay » for delivery to a pickup point in mainland France. The price is €5.90 including VAT. Free for purchases of €55 or more.

- « Colissimo or Colis Privé » for delivery in mainland France and Corsica directly to the Customer’s home or to an address of their choice. NOVEXPERT cannot be held responsible for the absence or loss of the delivery attempt notice. The price is €6.90 including VAT. Free for purchases of €55 or more.

- « Chronopost » for 24-hour express delivery in mainland France if the order is placed before 7:45 a.m. on the day before the desired delivery date. The price is €14 including VAT. This service is not available for Corsica.

For other zones and countries around the world, see the details in the table below:

The Customer must indicate on the delivery note, in the form of handwritten reservations accompanied by their signature, any irregularity concerning the delivery, including, but not limited to, damage, Products missing compared with the delivery note, a damaged parcel, broken Products, etc. The Customer must also report their reservations and the incidents they have noted to NOVEXPERT’s Customer Service within 5 business days of receiving the order.

When the Customer, or any person authorized by them, has signed the delivery note, the parcel is deemed to have been inspected.

If the parcel shows no apparent damage and the Customer discovers upon opening it that the Products are damaged, missing, or non-compliant, the Customer then has a 14-calendar-day withdrawal period from the date of receipt of the order, at the address indicated in the General Terms and Conditions of Sale. To do so, the Customer has a complaints form available on the delivery note included directly in the parcel.

If the Products need to be returned to NOVEXPERT, a return request must be submitted to NOVEXPERT within 14 days of the delivery date, and the Products must be returned no later than 14 business days after the request. Furthermore, NOVEXPERT will accept the return of a Product only in its original condition (packaging, accessories, instructions) and only if it has not been unsealed by the Customer. The cost of returning the Products shall be borne by the Customer.

ARTICLE 11 - RIGHT OF WITHDRAWAL

If the products received are damaged, do not conform to the order or do not meet the Customer's expectations, the Customer has a withdrawal period of fourteen days from delivery of their order. When the fourteen-day period expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day. Within this period, the Customer must inform NOVEXPERT of their decision to withdraw by sending a letter or email to the contact details indicated on the Site or in these General Terms and Conditions of Sale.

The Customer then has a period of 14 clear days from the date of their formal withdrawal request to return the products to L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-ville, in their original condition (packaging, accessory, instructions) and only if they have not been unsealed by the Customer. Return postage costs remain payable by the Customer.

The Customer may choose either to have the returned product or products exchanged or to receive a refund of the amount paid for the returned product or products.

The products will be exchanged or the amounts paid will be refunded no later than 14 days from the date on which the returned products are received or proof of shipment of the return is received, whichever occurs first. After this period, the amount due will automatically accrue interest at the statutory rate in force.

Shipping and return costs will not be refunded and will remain payable by the Customer, unless the products are returned because they do not correspond to the Customer's order (incorrect reference) or because they were damaged during transport and the Customer made a reservation upon receipt. In these cases, and provided that the non-conforming and/or damaged products have not been unsealed by the Customer, a return coupon will be sent to the Customer to be affixed to the parcel.

In the event of an exchange error, any Product to be exchanged or refunded must be returned to NOVEXPERT in its entirety and in its original packaging, by registered mail, to the following address: 
ADS Evreux | BIG BLUE Reception
ZAC Multi-site Long Buisson 2
Rue Rolland Garros
27930 GUICHAINVILLE
FRANCE

Any product unsealed by the Customer before being returned to NOVEXPERT will be considered to have already been used by the Customer and, consequently, will not be eligible for any exchange or refund, unless it reveals a quality issue with the product contained in the packaging. In this case, NOVEXPERT will carry out all necessary analyses and bear all costs remaining payable by the Customer if the product's non-conformity was NOVEXPERT's responsibility.

For any additional information on the scope, content and instructions for exercising this right, the Customer may contact NOVEXPERT Customer Service using the following contact details:
- telephone number: +33 (0)1 60 12 77 44
- email address: contact@novexpert-lab.com

ARTICLE 12 - LEGAL GUARANTEES

The Customer benefits from the legal guarantee of conformity under the conditions set out in Articles L.217-3 et seq. of the Consumer Code and from the guarantee against hidden defects under the conditions provided for in Articles 1641 et seq. of the Civil Code.

- Consumer Code - Article L.217-3: “The seller delivers goods that comply with the contract and with the criteria set out in Article L. 217-5.

The seller is liable for any lack of conformity existing at the time the goods are delivered within the meaning of Article L. 216-1, which appears within two years of delivery.[…]

The seller is also liable, during the same periods, for any lack of conformity resulting from the packaging, assembly instructions, or installation when it was the seller’s responsibility under the contract or was carried out under the seller’s responsibility, or when incorrect installation performed by the consumer as provided for in the contract is due to deficiencies or errors in the installation instructions supplied by the seller.

This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The limitation period for the consumer’s claim begins on the day the consumer becomes aware of the lack of conformity.”

- Consumer Code - Article L.217-4: “The goods comply with the contract if they meet, where applicable, the following criteria in particular:

1° They correspond to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;

2° They are suitable for any special purpose sought by the consumer, brought to the seller’s attention no later than when the contract is concluded and accepted by the seller;

3° They are delivered with all accessories and installation instructions that must be supplied in accordance with the contract;

4° They are updated in accordance with the contract.”

- Consumer Code - Article L.217-5: “In addition to the criteria for conformity with the contract, the goods comply if they meet the following criteria:

1° It is fit for the use usually expected of goods of the same type, taking into account, where applicable, any provision of European Union and national law as well as all technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model before the contract was concluded; […]

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer may legitimately expect for goods of the same type, having regard to the nature of the goods and to the public statements made by the seller, by any person earlier in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling."

- Civil Code - Article 1641: the seller is bound by the guarantee for latent defects in the item sold that render it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have purchased it, or would have paid only a lower price, had they known of them.

-    Civil Code - Article 1648, paragraph 1: an action arising from redhibitory defects must be brought by the purchaser within two years from discovery of the defect. Where the Customer invokes the legal guarantee of conformity:

•    They have a period of 2 years from delivery of the goods to bring an action;
•    They may choose between repair or replacement of the goods, where this is obviously possible given the nature of the Products, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
•    They are exempt from having to prove the existence of the Product's lack of conformity during the 24 months following the date of delivery of the goods.

The legal guarantee of conformity applies independently of any commercial warranty that may have been granted to the Customer.

Where applicable, the Customer may choose to invoke the legal guarantee against latent defects within the meaning of Article 1641 of the Civil Code. In this case, the Customer may choose between rescission of the sale and a reduction in the sale price, as provided for in Article 1644 of the Civil Code.

ARTICLE 13 - LIABILITY

NOVEXPERT shall not be held liable for failure to perform the contract concluded in the event of force majeure, disruption of or total or partial strikes affecting, in particular, postal services, means of transport and/or communications. Unforeseeable and insurmountable acts of a third party. 

NOVEXPERT reminds customers that, pursuant to Article 1146 of the Civil Code, unemancipated minors lack the capacity to enter into contracts. Consequently, orders intended for minors must be placed by the holder of parental authority. In the event of accidental collection of personal data relating to a minor, the holder of parental authority may object to its retention and/or transmission to third parties.

NOVEXPERT shall not be held liable for any inconvenience or damage inherent in the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses, or for any event classified as force majeure in accordance with case law.

ARTICLE 14 - FORCE MAJEURE

Any circumstances beyond the Parties’ control that prevent the performance of their obligations under normal conditions shall be considered grounds for exemption from the Parties’ obligations and shall result in their suspension.

The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence and disappearance.

Events or circumstances that are irresistible, external to the Parties, unforeseeable, unavoidable, independent of the Parties’ will, and which the latter cannot prevent despite all reasonably possible efforts, shall be considered cases of force majeure. Expressly, in addition to those usually recognized as such by the case law of French courts and tribunals, the following shall be considered cases of force majeure or unforeseen events: disruption of transportation or supply channels, earthquakes, fires, storms, floods, lightning, the interruption of telecommunications networks, or difficulties specific to telecommunications networks external to customers.

The Parties shall consult with one another to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts for more than three months, the injured Party may terminate the contract.

ARTICLE 15 - INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio (trademarks, videos, drawings, designs, logos, photographs, graphics and all other elements..., as well as their compilation), including the underlying technology, are the exclusive property of NOVEXPERT or its suppliers and service providers, the latter granting no license or any other right apart from the right to view the Site.

In accordance with laws governing intellectual property, any reproduction or representation, in whole or in part, of the Site or any of its components is strictly prohibited, as is their alteration.

ARTICLE 16 - DATA PROTECTION AND PRIVACY

The information collected by NOVEXPERT when the buyer places an order is necessary for processing orders. Likewise, NOVEXPERT may collect the User’s data when they subscribe to the Newsletter or if they agree to receive news and offers via SMS or WhatsApp.

NOVEXPERT reserves the right to collect data about the Internet User, particularly through the use of cookies. Internet users may refuse these cookies by enabling this option in their browser, or delete them, bearing in mind that use of the Site may consequently be limited.

NOVEXPERT may then use this personal data to better inform Internet users about NOVEXPERT's products and commercial offers or about any related operation, particularly competitions. See privacy policy. 

The Customer is informed that they may choose at any time to stop receiving commercial messages by clicking the unsubscribe function at the bottom of each email from the Newsletter or by replying STOP by SMS for news and offers by SMS.

In accordance with the law, Internet users have the right to access, rectify, delete, and object to the processing of their personal data, a right they may exercise by writing to: contact@novexpert-lab.com.

The User is informed that this automated processing of information, particularly the management of Users' email addresses, has been declared to the CNIL.

ARTICLE 17 - HYPERLINKS

A Customer who has a personal website and wishes to place, for personal use on their website, a simple link directly referring to the Site's homepage or any other pages must obtain authorization from NOVEXPERT. However, any hyperlink referring to the Site and using framing or in-line linking techniques is strictly prohibited. In all cases, any link, even if tacitly authorized, must be removed upon NOVEXPERT's simple request.

The Site may contain hyperlinks to other websites. NOVEXPERT cannot be held liable if the content on these websites violates the applicable laws and regulations.

ARTICLE 18 - PARTIAL INVALIDITY

If one or more provisions of the GTC are held to be invalid or declared invalid pursuant to a law, regulation, or following a final decision by a competent court, the other provisions shall retain their full force and effect.

ARTICLE 19 - NO WAIVER

The fact that one of the Parties does not invoke a breach by the other Party of any of the obligations referred to in the GTC shall not be interpreted in the future as a waiver of the obligation in question.

ARTICLE 20 - HEADING

In the event of any difficulty in interpreting any of the headings appearing at the beginning of the clauses and any of the clauses, the headings shall be deemed nonexistent.

ARTICLE 21 - LANGUAGE

The General Terms and Conditions of Sale are drafted in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 22 - MEDIATION

Any consumer dispute or litigation, subject to Article L.612-2 of the Consumer Code, may be settled amicably through mediation with CMAP – the Paris Mediation and Arbitration Center.

Before contacting CMAP, the consumer must have already contacted NOVEXPERT's Customer Service and received no response or satisfaction regarding their complaint.

To submit their dispute to the mediator, the Customer may:

- complete the form on the CMAP website: www.cmap.fr tab "you are: a consumer";

- send their request by ordinary or registered mail to CMAP Consumer Mediation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr.

Regardless of the method used to contact CMAP, the Customer's request must contain the following information to be processed quickly: their postal, email and telephone contact details, as well as NOVEXPERT's full name and address, a brief statement of the facts, and proof of prior steps taken with NOVEXPERT. »
For any additional information, the Customer may contact NOVEXPERT's Customer Service at the following address: contact@novexpert-lab.com. 

ARTICLE 23 - APPLICABLE LAW

These general terms and conditions of sale are governed by French law, regardless of the Buyer's country of residence and the place where the Order is placed.

Any dispute relating to the existence, interpretation, performance or termination of the contract concluded between NOVEXPERT and the buyer, even in the event of multiple defendants, shall, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the competent French courts in accordance with the rules laid down by the French Code of Civil Procedure.

APPENDIX 1 - WITHDRAWAL FORM

For the attention of L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville, whose email address is contact@novexpert-lab.com.

I hereby notify you of my withdrawal from the contract for the sale of products and/or provision(s) of service(s):
Ordered on:
Received on:
Name:
Address:
Signature: (if notification on paper)
Date:
Once the form has been completed, please send it by email to contact@novexpert-lab.com or by mail to L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville.